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PRIVACY POLICY

Effective Date: August 7, 2025

Last Updated: March 30, 2026

1. Introduction

Provue ("Company," "we," "us," or "our") operates the conversational and audio-creation platform available at https://www.provue.ai and through our mobile applications (collectively, the "Service").

This Privacy Policy explains how we collect, use, and protect your information when you use our platform, including chat messaging, voice calls, audio creation tools, your library, and discovery features.

By using Provue, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

  • Account Authentication: We use a passwordless login system. We collect your email address and/or phone number to send One-Time Passwords (OTP) for authentication. We do not store passwords.

  • Chat Messages: Text-based messages you send when conversing with agents on the platform.

  • Audio Creation Inputs: To generate audio, you may provide:

    • Text prompts or scripts you type.

    • Uploaded files (PDF, TXT, and other document formats) for context.

    • Third-party links (e.g., YouTube, news articles) you paste for processing.

  • Generated Content: Audio files created by our Service based on your inputs.

  • User Preferences: Preferences, settings, and other information you explicitly provide to personalize your experience.

2.2 Information Collected Automatically

  • Usage and Behavioral Data: Interactions with chat, calls, audio creation, and discovery features, including session frequency, feature usage patterns, time spent in conversations, and navigation behavior. This data is used to personalize your experience and improve the Service.

  • Call Data: When you use voice calls, we store the audio content of your calls along with metadata such as call duration and timestamps. Call recordings are retained to ensure user safety, maintain service quality, and resolve disputes. Call recordings are stored securely and are private to your account.

  • Device Data: IP address, browser type, operating system, device identifiers, and network information.

2.3 Memory and Personalization

Provue uses a memory feature to provide a personalized experience across sessions. This feature draws on:

  • Your chat message history with agents.

  • Preferences you explicitly state during conversations.

  • Behavioral signals such as usage patterns and feature engagement.

Memory data is tied to your account and is used solely to improve the relevance and continuity of your interactions. You may request deletion of your memory data at any time by contacting us at support@provue.ai.

2.4 Information from Third-Party Integrations

If you use our feature that allows processing of external links (e.g., YouTube), we access the content of those links to generate your audio.

YouTube Data: If you provide YouTube links, our API Client uses YouTube API Services. By using this feature, you are agreeing to be bound by the YouTube Terms of Service and acknowledge that your data is processed in accordance with the Google Privacy Policy.

3. How We Use Your Information

  • To Provide the Service: Processing your messages, prompts, files, and links to power chat conversations, voice calls, and audio generation.

  • To Personalize Your Experience: Using memory and behavioral data to maintain context across sessions and tailor interactions to your preferences.

  • To Maintain Your Library: Storing your generated audios, chat histories, call recordings, and related content in your private account.

  • To Populate the Featured Section: Displaying selected example audios from our platform to the community (created by Provue, not user-submitted).

  • To Improve Our Services: Analyzing de-identified usage data to enhance platform performance, features, and content quality.

4. Agents

Provue features a range of agents that users can chat with, call, and create audio content with. Interactions with agents are generated by the platform and should not be treated as professional advice of any kind, including financial, medical, legal, astrological, or psychological guidance.

5. Your Library (Private Content)

All audio generated and stored in your personal "Library" is private to your account by default.

Your Library contains:

  • Generated audio files

  • Original prompts you used

  • Voice, language, and duration selections

  • Uploaded files or links you provided as context

Only you can access your Library. Other users cannot see your private audios or the parameters used to create them unless you share the audio.

You may delete specific audios from your Library at any time. This permanently removes the audio and associated input files from our active servers.

6. Chat and Call Data

6.1 Chat Messages

Your chat messages with agents are stored on our servers to maintain conversation continuity and power the memory feature. Chat history is private to your account and is not shared with other users.

You may delete individual conversations or your entire chat history at any time.

6.2 Voice Calls

Voice calls are recorded and stored on our servers to ensure user safety, maintain service quality, and resolve disputes. Call recordings and associated metadata (duration, timestamp) are private to your account.

You may request deletion of your call recordings at any time by contacting support@provue.ai.

7. Featured Section and the "Use Prompt" Feature

7.1 Featured Section

The "Featured" section displays example audios curated by Provue to showcase the platform's capabilities. These are not user-submitted; they are audios created by Provue or our authorized partners.

Featured audios are publicly accessible to all Provue users.

When viewing a featured audio, users can see:

  • The generated audio file

  • The text prompt used

  • Voice, language, and duration selections

  • Any files or links that were used as source material

7.2 The "Use Prompt" Feature (Remixing)

When a user clicks "Use Prompt" on a featured audio, our platform loads the original generation parameters into the creation flow, including:

  • The original prompt text

  • Voice, language, and duration selections

  • Any source material used (uploaded files, YouTube links, article URLs)

This does not expose creator personal information. The "Use Prompt" feature only displays the parameters used to generate that specific audio.

When a user remixes a featured audio using "Use Prompt," they are creating a derivative work based on the original prompt and parameters. Their new audio appears in their own private Library.

Derivative works are private by default. Users cannot publish their remixed versions to the Featured section unless Provue explicitly enables that feature in the future.

7.3 Implications of Viewing and Using Prompts from Featured Content

By clicking "Use Prompt" on featured audio, you acknowledge that:

  • You are accessing the original prompts and parameters used to generate that audio.

  • You can modify these parameters to create a new version for your own use.

  • Your new audio will be stored in your private Library.

  • You own the derivative work you create, subject to applicable copyright and intellectual property laws.

8. Third-Party Links and Scraped Content

When you paste a YouTube link, article URL, or other external content for Provue to process:

  • We access that content to extract text, captions, or audio for input to your audio generation.

  • YouTube API Compliance: If you paste YouTube links, your data is processed in accordance with the YouTube Terms of Service and Google Privacy Policy.

  • You are responsible for ensuring you have the right to provide us with external links and that the content does not violate third-party terms of service or copyrights.

9. Data Sharing and Disclosure

We do not sell your personal data. We share data only with:

  • Service Providers: Cloud hosting (e.g., AWS/GCP), inference providers, and email delivery services (for OTPs).

  • Legal Requirements: If compelled by a subpoena or court order.

  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

10. Data Retention

  • User Content (Messages, Prompts, Files, Audio): We retain your generated audios, chat messages, and inputs for as long as your account is active, to allow you to access your Library and maintain conversation continuity.

  • Call Recordings and Metadata: Call audio and metadata (duration, timestamps) are retained for as long as your account is active to ensure user safety, maintain service quality, and resolve disputes.

  • Memory Data: Personalization data derived from your usage is retained for as long as your account is active. You may request deletion of memory data separately by contacting support@provue.ai.

  • Email and Phone: We retain your email address and/or phone number for account recovery and communication purposes.

  • Deletion: Upon account deletion, all audios, messages, call recordings, prompts, uploaded files, memory data, and call metadata associated with your account are permanently deleted from our servers within 30 days.

  • Manual Deletion: You may delete individual audios, conversations, or memory data at any time.

11. Your Rights (US State Laws and GDPR)

Depending on your location (including residents of California, Virginia, Colorado, and the EU), you may have the right to:

  • Access: Request a copy of the data we hold about you.

  • Delete: Request deletion of your account and all associated data.

  • Correct: Update or correct inaccurate information in your account.

  • Opt Out: Opt out of the use of your de-identified data for service improvement by contacting support@provue.ai.

To exercise these rights, please contact us using the information provided in Section 17.

12. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit (HTTPS/TLS)

  • Encryption of data at rest

  • Regular security audits and assessments

  • Access controls and authentication measures

  • Employee training on data protection

  • Incident response procedures

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18.

14. Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with third-party services (e.g., YouTube). This Privacy Policy does not apply to such third parties. We encourage you to review the privacy policies of any third-party services you access.

15. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and login status

  • Analyze website traffic and usage patterns

  • Provide personalized content and recommendations

  • Enable certain functionality and features

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our Services.

16. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our website

  • Sending you an email notification (for significant changes)

  • Providing notice through our Services

Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

17. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@provue.ai

Last Updated: March 30, 2026