Provue
Support Center
1. Introduction
Welcome to Provue's Support Center! We're here to help you get the most out of our platform. This page provides comprehensive support information, including how to contact us, troubleshooting guides, and answers to frequently asked questions.
2. Contact Information
Email Support: For technical issues, account problems, or general inquiries, please email us at support@provue.ai
Response Time: We typically respond to support emails within 24-48 hours during business days.
3. Account Deletion
We respect your right to control your personal data. If you wish to delete your Provue account and all associated data, you can do so using one of the methods below. This process is permanent and cannot be undone.
How to Request Account Deletion
Method 1: In-App Deletion (Recommended)
If you have the Provue app installed:
Open the Provue app and log in to your account
Navigate to Profile → Delete Account
Select "Delete Account" and follow the confirmation steps
Method 2: Email Request
Send an email to support@provue.ai with the subject line "ACCOUNT DELETION REQUEST"
Include the following information in your email:
- Your full name
- The email address associated with your account
- Reason for deletion (optional)
- Confirmation that you understand this action is permanent
What Happens When You Delete Your Account
⚠️ Important: Account deletion is permanent
Once you delete your account, there is no way to recover it or any of the data associated with it.
When you delete your account, the following data will be permanently removed:
Account Information: Your email address, full name, and profile data
Content and History: All chat conversations, generated content, and usage history
Knowledge Sources: Uploaded files, URLs, and personal knowledge base
Settings and Preferences: All app settings, personalization data, and user preferences
Important Considerations
Data Retention Requirements
In accordance with legal requirements, we may retain certain data for a limited period after account deletion, including:
Transaction records for tax and accounting purposes (7 years)
Communications with support teams for quality assurance
Data required for legal compliance or active disputes
Prerequisites for Deletion
Before deleting your account, please ensure:
Any active subscriptions are cancelled
Important data is backed up (we cannot provide data exports)
You understand the permanent nature of this action
Processing Time and Confirmation
Account deletion requests are typically processed within 30 days of receipt. You will receive a confirmation email when your account has been successfully deleted. If you do not receive confirmation within 30 days, please contact our support team.
For security purposes, we may require additional verification before processing your deletion request. This may include confirming your identity through email verification or other secure methods.
4. Data Privacy and Security
Your privacy and data security are important to us. For detailed information about how we collect, use, and protect your data, please refer to our Privacy Policy.
If you have questions about your data or need assistance with any privacy-related concerns, please contact our privacy team at privacy@provue.ai.
5. Company & Billing Information
Registered Business Address (India)
Pazago Technologies Private Limited 12, Office No. 1222, The Summit Business Park, Andheri Kurla Road, Near Petrol Pump, Mumbai, Maharashtra 400093, India
Product Offered
Provue - AI audio creation and voice content app (mobile application).
Pricing
Provue currently offers the following plans based on the number of minutes
purchased:
Starter Plan - ₹499/month
Includes up to 45 minutes of AI audio generation per month.
Creator Plan - ₹1,499/month
Includes up to 120 minutes of AI audio generation per month.
Pro Plan - ₹2,999/month
Includes up to 240 minutes of AI audio generation per month.
For the most up-to-date details on features and limits for each plan, please refer to our pricing page inside the Provue app.
Your privacy and data rights are important to us. If you have any questions about account deletion, data privacy, or need assistance with any of the processes described above, our support team is here to help.