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Support Center

1. Introduction

Welcome to Provue's Support Center! We're here to help you get the most out of our platform. This page provides comprehensive support information, including how to contact us, troubleshooting guides, and answers to frequently asked questions.

2. Contact Information

Email Support: For technical issues, account problems, or general inquiries, please email us at support@provue.ai

Response Time: We typically respond to support emails within 24-48 hours during business days.

3. Account Deletion

We respect your right to control your personal data. If you wish to delete your Provue account and all associated data, you can do so using one of the methods below. This process is permanent and cannot be undone.

How to Request Account Deletion

Method 1: In-App Deletion (Recommended)

If you have the Provue app installed:

  1. Open the Provue app and log in to your account

  2. Navigate to Profile → Delete Account

  3. Select "Delete Account" and follow the confirmation steps

Method 2: Email Request

Send an email to support@provue.ai with the subject line "ACCOUNT DELETION REQUEST"

Include the following information in your email:

  • Your full name
  • The email address associated with your account
  • Reason for deletion (optional)
  • Confirmation that you understand this action is permanent

What Happens When You Delete Your Account

⚠️ Important: Account deletion is permanent

Once you delete your account, there is no way to recover it or any of the data associated with it.

When you delete your account, the following data will be permanently removed:

  • Account Information: Your email address, full name, and profile data

  • Content and History: All conversations, generated content, and usage history

  • Uploaded Content: Uploaded files, photos, links, and other inputs you provided

  • Settings and Preferences: All app settings, personalization data, and user preferences

Important Considerations

Data Retention Requirements

In accordance with legal requirements, we may retain certain data for a limited period after account deletion, including:

  • Transaction records for tax and accounting purposes (7 years)

  • Communications with support teams for quality assurance

  • Data required for legal compliance or active disputes

Prerequisites for Deletion

Before deleting your account, please ensure:

  • Auto top-up, if enabled, is turned off

  • You understand that any remaining credits in your account will be forfeited

  • Important data is backed up (we cannot provide data exports)

  • You understand the permanent nature of this action

Processing Time and Confirmation

Account deletion requests are typically processed within 30 days of receipt. You will receive a confirmation email when your account has been successfully deleted. If you do not receive confirmation within 30 days, please contact our support team.

For security purposes, we may require additional verification before processing your deletion request. This may include confirming your identity through email verification or other secure methods.

4. Data Privacy and Security

Your privacy and data security are important to us. For detailed information about how we collect, use, and protect your data, please refer to our Privacy Policy.

If you have questions about your data or need assistance with any privacy-related concerns, please contact our privacy team at privacy@provue.ai.

5. Company & Billing Information

Product Offered

Provue - a platform to discover and connect with the personas and people available on the Service, message them, and create content (mobile application).

Pricing

Provue uses a credit-based model. You purchase credits, and credits are used to access paid features.

  • Credits are purchased in packs and shown in Indian Rupees in the app

  • Credits you purchase do not expire for as long as your account remains active

  • You can enable auto top-up to refill credits automatically, and you can turn it off at any time in your settings

For current pack prices and offers, please see the Wallet section inside the Provue app.

Your privacy and data rights are important to us. If you have any questions about account deletion, data privacy, or need assistance with any of the processes described above, our support team is here to help.